November 12, 2025 – Shrewsbury Electric & Cable Operations (SELCO) has been recognized by the American Public Power Association (APPA) with a Public Power Customer Satisfaction Award for providing excellent electric service to Shrewsbury, MA.
The award is the result of receiving high marks from customers in the areas of:
- Customer service
- Field personnel
- Communication
- Reliability
- Value
- Outage response
- Innovation
- Overall satisfaction
“The public power business model fully aligns the citizens of Shrewsbury as both customers and owners.” said Christopher Roy, SELCO General Manager. “Recognition by the community in this fashion exemplifies success in providing exemplary service to our customer-owners. The SELCO team should be proud of everything they do!”
Winners of Public Power Customer Satisfaction Awards are chosen at gold, silver, and bronze levels based on responses to customer surveys. SELCO received a gold award for an average rating greater than 95% across the eight categories listed above.
APPA is the voice of not-for-profit, community-owned utilities that power approximately 2,000 towns and cities nationwide. It represents public power before the federal government to protect the interests of the more than 54 million people that public power utilities serve, and the 96,000 people they employ. APPA advocates and advises on electricity policy, technology, trends, training, and operations.
For more information, visit PublicPower.org.