At SELCO, we are committed to providing reliable electric service, exceptional customer support, and innovative programs that meet the needs of our community. We are asking our electric customers to take a few minutes to complete the 2026 Customer Satisfaction Survey and share their feedback.
The survey is open through August 21, 2026.
The results of this survey help determine the customer satisfaction awards received by utilities across the country and provide valuable benchmarking data that allows us to compare our performance against regional and national utility averages.
We are proud to have earned a Silver Customer Satisfaction Award in 2024 and a Gold Customer Satisfaction Award in 2025. While we are honored by these recognitions, our primary goal is always to meet and exceed customer expectations while continually improving the services we provide.
The survey is brief and covers key areas, including:
- Communicating with customers
- Providing good service and value for the cost of electricity
- Restoring power after an outage in a reasonable amount of time
- Providing consistent and reliable electric service
- Offering innovative programs and services
- Overall satisfaction with the utility
- Satisfaction with customer service
- Satisfaction with field service representatives
Your feedback helps us understand what we are doing well and identify opportunities for improvement. It also allows us to measure our performance against utilities across the region and the nation.
We appreciate your time and participation and thank you for helping us continue to provide the level of service our customers expect.
