SELCO has been recognized by the American Public Power Association (APPA) with a Public Power Customer Satisfaction Award for providing excellent electric service to Shrewsbury, MA.
The award is the result of receiving high marks from customers in the areas of customer service, field personnel, communication, reliability, value, outage response, innovation, and overall satisfaction.
“Excellence in customer service is one of the most important awards SELCO can receive,” said Christopher Roy, General Manager of SELCO. “This is an indication that we are in close alignment with the goals and values of the people we serve. It is also a reflection of the outstanding team we have here at SELCO to make it all happen.”
Winners of Public Power Customer Satisfaction Awards are chosen at gold, silver, and bronze levels based on responses to customer surveys. SELCO received a silver award for an average rating greater than 90% across the eight categories listed above.
APPA is the voice of not-for-profit, community-owned utilities that power approximately 2,000 towns and cities nationwide. It represents public power before the federal government to protect the interests of the more than 54 million people that public power utilities serve, and the 96,000 people they employ. APPA advocates and advises on electricity policy, technology, trends, training, and operations.
For more information, visit PublicPower.org.